Didcot, Oxfordshire (Hybrid working considered)
Full-time | £Competitive

Are you a highly organised and proactive individual with a passion for supporting people and improving processes? We’re looking for a Franchise Support Coordinator to join the Safeclean team by Guardsman UK, part of a global organisation delivering professional cleaning services across the UK.

In this vital role, you’ll provide day-to-day operational and administrative support to both our franchisees and internal team, helping ensure the smooth running of the network. Working closely with the Head of Networks and Business Support & Marketing Executive, you’ll be the friendly and capable point of contact that keeps our franchisees connected, informed and empowered to succeed.

Key Responsibilities

• Deliver operational guidance and support to franchisees, maintaining compliance and brand consistency
• Respond to franchisee and customer queries via phone and shared inboxes
• Assist in creating and distributing core tools, templates, guides and marketing materials
• Maintain internal knowledge banks and asset libraries (e.g. testimonials, video, images)
• Support digital content and infrastructure (e.g. CMS website updates, social media scheduling)
• Coordinate network-wide training events and calendars
• Use mapping tools for territory analysis and support queries
• Liaise with key suppliers to ensure standards are met
• Carry out general administrative tasks including managing records, raising POs, and processing uploads
• Build and maintain strong relationships with franchisees through regular contact and tailored support
• Provide project support to senior colleagues across key business initiatives

What We’re Looking For
Essential:

• Strong communication skills with a positive, helpful, and team-focused approach
• Excellent organisation and adaptability, with a proactive mindset
• A sense of ownership, accountability, and initiative to move tasks forward
• Tech-confident with MS Office, and able to learn new systems quickly

Desirable:

Experience using CMS systems, social media platforms, and tools like Canva, InDesign, Meta Business Suite
Understanding of SEO, digital marketing, or franchise support environments

Why Join Us?
This is a fantastic opportunity to be part of a supportive, collaborative team in a varied and rewarding role. You’ll work with a friendly network of franchisees, contribute to the success of a trusted national brand, and be involved in projects that make a genuine impact. Training and development opportunities are available, with the chance to shape how we support our network going forward.

Apply now by emailing info@safeclean.co.uk with a covering letter and your CV. 

We look forward to hearing from you!