6:30 - 7pm
Get into the office
My 2 technicians arrive. I brief them on their days work, what to look out for, pitfalls, extra work, potentially difficult customers, parking and collection of monies.
The 2 technicians leave for their jobs. I then start planning for the following day, making sure all diaries are full to capacity. I usually then do administration work and update my wife, Lou, as to what further admin work needs doing.
I leave for my appointments – a combination of Guardsman and retailer callouts, protection application and any extra cleaning that my 2 techs can’t cope with. I also build quotes for potential customers. I usually carry out between 6-9 appointments myself most days and use a call answering service for customer queries.
Return to the office, answer all my emails and review the day’s work. I then aim to make appointments for Guardsman callouts and make any calls that I haven’t managed to do during the day.
I finish up any last bits in the office and get ready for my day tomorrow. Leave the office.