What can I realistically expect from cleaning?
When we visit your home for your initial quote, we will give an expert assessment of what we can achieve. If there are some stains or marks that we do not think we can remove completely, we will let you know.
We will also let you know if we think the material in your curtains or upholstery is too worn or fragile and runs the risk of being damaged if cleaned. We always strive to be honest about what we can or cannot achieve, which is why we like to provide a quote after seeing the task at hand.
How likely is it you'll be able to get my stain out?
With years of experience and some of the best equipment in the industry, we have high rates of success at stain removal. Unfortunately we cannot guarantee we will be able to remove every stain, however we will let you know whether we believe we can get a stain out at quotation.
Post cleaning, how long will it take for my carpets to dry?
Although you can walk on your carpets immediately after cleaning, it is best to leave them undisturbed until they are completely dry. Sofas and chairs may be damp to sit on immediately and are best left unused until they are dry.
All dry times are dependent on atmospheric conditions, in addition to the type of fabric or carpet. If dry times are important to you, talk to us when we quote you and we will give you a more accurate and specific dry time for your carpets and upholstery based on our years of experience.
If we clean curtains in situ, you will be able to use them immediately, though it is best to leave them drawn closed so that air can circulate around them. In most cases they should be dry later that day.
If we have put protective foil tabs or Styrofoam blocks under the legs of furniture to protect your carpet, you should leave them in place until it is fully dry.
Should I move my furniture before you begin cleaning?
We would appreciate it if you would move small, fragile or valuable things for insurance reasons, such as lamps, ornaments and fragile or valuable items of furniture. If you can, please put them well out of the way before we arrive in an area which is not going to be disturbed by cleaning.
If we can, we will move large furniture such as chairs, sofas and tables, during cleaning and put them back where we found them.
We want the whole process to be as stress free for you as possible.
How much will my cleaning service cost?
Every job is different so it is hard to give you an idea of what it will cost without knowing and preferably seeing what needs to be done. That is why we like to visit your home to assess what is needed, identify what we can achieve, calculate how long it will take and provide you with a quotation.
What we can guarantee, without exception, is that the price we quote is the price you will pay. There will be no surprise extras unless you ask for them.
We will always provide the quotation free and without obligation.
I live in Newport but I would like someone from Safeclean to come and clean my carpets/upholstery. Would you be able to do this?
Absolutely! Although the majority of my work is in Cardiff and Bridgend, I have been carrying out jobs all over Gwent, so please get in touch to arrange getting a quote.
What are your chances at removing the stain?
I pride myself in having a very successful rate of stain removal thanks to the latest equipment and chemicals to work with, alongside my up-to-date training. Because of our knowledge and experience we know that some stains simply just won't budge.
However, I will give you an honest assessment of the task at hand and the likelihood that I can resolve the staining issue you have before every job.
For this reason it is always best to carry out a quote in person, at your home, where best judgement can be made.
What should I do prior to your arrival to clean my furniture?
For insurance reasons, I would ask that you move any fragile or valuable things. If I can, I will move the larger items of furniture myself and then clean in that area, before placing the item back where it came from. You may wish for me to work around items that are too large/heavy and this can be done also.
Please place any of the fragile or valuable items outside of the room and well away from the area in which the cleaning and machinery will be in.